Advanced Tree Care takes great pride in maintaining excellent service to our customers, while keeping safety a priority. We want to keep our customers and team of arborists safe and limit risk of exposure to the COVID-19 virus while still maintaining excellent service.
As our work takes place outside, our team of arborists are at low risk of being affected by COVID-19 as we can distance ourselves from our customers and fellow arborists. We have encouraged our team to engage with customers only when absolutely necessary. As for sales, we are requesting that there will be no quotation visits.
To reduce risk of exposure to COVID-19 for our customers and team or arborists, we have implemented new policies during this time:
- Hand sanitizer will be provided on ALL work vehicles. Our team will be re-educated on proper hand-washing procedures.
- Customers will be contacted via phone or email when possible rather than at the door, to provide social distancing.
- Customers are entitled to decline our services at this time, please contact us
- Employees can self-isolate if they feel as though they cannot provide sufficient social distancing during work.
- Employees returning from out of the country will require a mandatory self-isolation for 14 days and will NOT return to work until after the 14 days has passed and without showing any symptoms.
- Employees are being encouraged to maintain social distancing and proper hygiene outside of work and encouraged to extend this to their families as well.
These policies will be constantly reassessed to ensure we are doing everything possible to protect our customer’s and arborist’s safety. We will continue to adjust our policies and adhere to the Government’s recommendations during this time.
Let’s all do our part to keep ourselves and those around us safe.
Please note that emergency tree services will still be available 24 hours a day. Messages and phone calls will be monitored.
Until Next Time,
The Advanced Tree Care Team
